Grounded drafts
Cortex retrieves relevant passages from your knowledge base and attaches citations to the draft, so the source can be checked before the answer is used.
The Canopy Corporation
Answers you can verify. Deployments you can trace.
Cortex grounds AI answers in company knowledge and attaches the source. Canopy Host follows software from source and build through deployment and the state the runtime reports back.
Cortex support pilots are open. Canopy Host runs this site through its own delivery path.
About The Canopy Corporation
Important output should leave enough evidence to reconstruct how it was produced.
Canopy has two products. Cortex turns a company knowledge base into cited drafts that people can inspect before they use them. Canopy Host runs software from a Git repository and keeps the build and deployment record close to the deployment itself.
The products solve different problems, but they share a preference: when a system produces an important answer or changes a running service, the person responsible should be able to see how it got there.
This site runs on Canopy Host. Cortex is used internally. That is useful evidence, although it is not a substitute for explaining the limits of either product.
Cortex
Answers that show their sources.
Cortex retrieves material from a project knowledge base, prepares a grounded draft, and keeps its citations inspectable. Its first paid workflow is support: Freshdesk tickets become reviewed draft replies.
Human review
The first packaged workflow, Symphony for Freshdesk, queues replies for an agent to read, edit, and approve. It does not send customer replies on its own.
A usable system boundary
Cortex has a dashboard, API, CLI, and MCP interface. Documents, conversations, and retrieval are scoped to the project that owns them.
The first packaged Cortex workflow
Symphony is the Freshdesk workflow powered by Cortex.
Symphony connects your Freshdesk workspace to Cortex. It reads incoming tickets, retrieves relevant context from your knowledge base, and surfaces a cited draft reply for your team to review.
It is not a separate product - it is Cortex, packaged for the support use case, and the concrete workflow you can put in front of your own team today. Freshdesk webhooks feed a Cortex assistant, your own knowledge bases provide the context, and everything stays inside your Cortex project boundary.
- AI-drafted replies grounded in your knowledge base
- Citations link back to the exact document used
- Runs fully within your Cortex project, no shared data
- Agent assignment and triage via Cortex API
The infrastructure underneath
Canopy Host: engineering infrastructure for shipping software.
The same company also builds the deployment platform this website runs on: push to deploy, with build provenance, releases, and policy gates built into the pipeline. Canopy Connect imports the CI/CD you already run - GitHub Actions, GitLab CI, Bitbucket Pipelines, Jenkins, or CircleCI - unmodified, into one timeline with your deploys. No migration required to get value. Underneath it, Canopy Forest places and reconciles every workload across Canopy's own infrastructure, so an app isn't pinned to one server.
See the full picture
How Canopy Host, Canopy Connect, and the Engineering Graph fit together, and what's shared with Cortex versus deliberately kept separate.
Pricing
Straightforward pricing, on both products.
Cortex starts with a defined support pilot: a working setup within 14 days on your own Freshdesk tickets and docs. Canopy Host plans start at €20/month with a 14-day free trial.
Cortex · support pilot open
See Cortex draft a cited
answer from your own docs.
A defined 90-day pilot: connect Freshdesk, ingest your knowledge base, and see cited draft replies on your own tickets within 14 days.
Questions? hi@canopy.pm