Platform features
A reference for the two products.
Cortex handles cited knowledge workflows. Canopy Host handles software deployment and operation. The detailed product pages remain the source of truth.
Cortex
Cortex capabilities in current use.
Cortex reads your own docs, tickets, and procedures and drafts cited answers and workflow steps. In the Symphony support workflow, a person reviews before anything goes out.
Cited answers
Sources remain attached to the draft
Cortex stores citations with generated messages so a person can inspect the document passage behind an answer.
Learn more →Knowledge bases
Documents become searchable context
Ingest supported documents into a project knowledge base, then retrieve relevant material when a question arrives.
Learn more →Scoped access
Keys are issued for a job
API keys can be scoped for reading, chat, ingestion, or full access, rather than giving every integration the same broad credential.
Learn more →See the product pages.
Choose the product whose job matches yours, then read the implementation details and current availability.